💰 Short version: We offer a 14-day free trial — no payment upfront. If you're charged and something went wrong on our end, we'll make it right. We process refund requests within 5-7 business days.
1. Free Trial Policy
All paid plans (Starter, Growth, Pro) come with a 14-day free trial. No credit card is required to start the trial. You will only be charged if you choose to continue after the trial period ends.
If you cancel during the trial period, you will not be charged anything.
2. Refund Eligibility
Here's a clear breakdown of what qualifies for a refund:
- Charged after cancelling during free trial
- Duplicate payment due to technical error
- Service was completely unavailable for more than 72 hours
- Wrong plan charged due to our system error
- Unauthorized charge on your account
- Changed your mind after using the service
- Didn't use the platform during the billing period
- Forgot to cancel before renewal
- Dissatisfied with AI response quality
- WhatsApp limits imposed by Meta
- Partial month usage after cancellation
3. Cancellation Policy
You can cancel your subscription at any time from your dashboard under Billing & Plan → Cancel Subscription.
- Cancellation takes effect at the end of your current billing period
- You retain full access to the platform until the period ends
- No partial refunds for unused days in the current billing period
- Your data remains accessible for 30 days after cancellation for export
4. How to Request a Refund
Email us
Send an email to billing@ainaukar.com with subject "Refund Request"
Include details
Your registered email, transaction ID or Razorpay payment ID, reason for refund request
We review within 2 business days
Our team will review your request and respond with a decision
Refund processed in 5-7 business days
Approved refunds are credited back to your original payment method via Razorpay
5. Refund Timeline
- Review: 1-2 business days
- Processing: 2-3 business days after approval
- Bank credit: 3-5 additional business days depending on your bank
Total time from request to receiving refund: typically 5-7 business days.
6. Disputes
If you believe you've been charged incorrectly and we have not resolved your issue satisfactorily, you may raise a dispute with Razorpay directly or contact your bank.
We always prefer to resolve issues directly — please reach out to us first at billing@ainaukar.com before initiating a dispute.
7. Annual Plans
If we offer annual billing in future:
- Refund requests within 30 days of purchase will receive a full refund minus used months
- After 30 days, no refunds on annual plans
8. Contact for Billing Issues
- Email: billing@ainaukar.com
- Response time: Within 24 hours on business days
- Business hours: Monday–Saturday, 10 AM – 6 PM IST